Frequently Asked Questions
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Frequently Asked Questions

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.

Please add item to the cart and click CHECKOUT, then enter code XXXXX.

We cooperate with 4PX company to deliver your package, and the 4PX cooperate your local company like US-USPS, GB-Royal Mail, AU-Fastway to deliver your package.
Track URL: https://www.trackdog.com/carrier-list/4px/4PX-tracking

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.


This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.


Your order is under protection by Paypal.You will receive the goods and also get a hassle-free warranty. 


Take PayPal Express Checkout,We accept all major credit cards. You can also opt for PayPal to pay for your order.

In-stock items normally ship within 1-5 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.


To change or cancel your order, contact our Customer Service via email or message us on Facebook. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Contact us for further information.


We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.